How to Change SRD Phone Number?

Lost your old SIM card that was linked to the SRD grant application? Or changed your mobile network and now need to change your SRD phone number as well? Both of your problems have an easy solution.

Fortunately, the South African Social Security Agency (SASSA) allows its clients to change or update their phone numbers. This facility enables you to add your new SIM card details to your SRD grant application.

Today, we will learn how to change the SASSA phone number for the SRD grant online. The guide is simple, easy, and quick.

Why Do You Need to Update Your Lost Phone Number for the SRD Grant?

The SASSA SRD grant is linked to the client’s cellphone number, and SASSA uses this number to send updates and verify OTP. So it is very important for all the applicants to keep their phone numbers active while they are receiving the SRD grant payments.

How to Change Your Phone Number for the SRD Grant in 2026?

I used these steps to change my phone number for the SRD grant.

Go to SRD Portal (srd.sassa.gov.za)

Open your web browser and go to the official SRD portal: srd.sassa.gov.za. Make sure you are visiting the correct website to avoid scams.

Choose “ID Holder / Asylum Seekers” As Per Your Status

On the homepage, you will see options for ID holders or Asylum seekers. Click on the option that applies to you. This will take you to the relevant application section.

Click on “Change Phone Number”

Once you are in the correct section, look for the “Change Phone Number” button. Click on it to start the process of updating your number.

Enter Your Application ID (AppID) and South African ID

You will need to provide your Application ID (AppID) and your South African ID number. This helps SASSA verify that the request is coming from the correct applicant.

Fill the Application Form with the New Number

Next, fill in the form with your new cellphone number. Make sure you enter it correctly, as this will be used for all SRD communication and payment updates.

Get OTP

After entering your new number, SASSA will send a One-Time Password (OTP) to your new phone. Enter the OTP in the space provided on the portal. This step confirms that you have access to the new number.

Submit the Form

Finally, review all the details you have entered and click Submit. Your phone number will now be updated in the SRD system. You should receive a confirmation message on your new number.

How to Recover Your SRD Application ID?

If you have lost or forgotten your SRD Application ID, don’t worry. You can easily recover it by checking your SASSA SRD status online. Your Application ID is displayed at the top of the status page.

Steps to Recover Your SRD Application ID

Follow these steps:

1. Go to the SRD Status Check Page: Open your browser and visit the official SRD portal at srd.sassa.gov.za. Click on the status check section.
2. Enter Your Details: In the first row, enter your South African ID number. In the second row, enter the phone number you used during your SRD application.
3. Check Your Status: Click on the Check Status button. The system will show your current SRD application status.
4. Note Your Application ID: At the top of the status page, you will see your 6-digit Application ID (AppID). Write it down or save it somewhere safe for future reference.

The procedure for recovering your Application ID is quick and easy. You need it whenever you want to update your phone number, check payment details, or manage your SRD application. Keeping your Application ID safe ensures you can access all SRD services without delays.

F.A.Q

Can I change my SRD phone number more than once?

Yes, you can update your SRD phone number multiple times if needed.

How long does it take for SASSA to update my phone number?

The update is usually instant, and you will receive a confirmation message on your new number.

What if I don’t have access to the phone number linked to my SRD application?

You can still recover your Application ID using your South African ID and then update your phone number online.

Do I need to visit a SASSA office to change my phone number?

No, you can change your phone number entirely online via the SRD portal.